Sample Resume 17

CURRUCULUM VITAE

 

Sameer ojha

Mail ID: sameer@abc.com

Mob-9000000000/ 8000000000                                                                                           

 

 

ABOUT MYSELF

 

I am very practical person with an amiable disposition and strong cultural values. I strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.

 

EDUCATIONAL QUALIFICATION

 

·         Madhyamik from W.B.C.S.E in the year of 2005.

·         H.S from W.B.B.H.S.E in the year of 2007

·          B.Com in the year of 2010 (Calcutta University)

 

 

OTHER QUALIFICATION:-

 

·         Knowledge in Computer MS-Excel, MS-Windows, MS-Office and well conversant with Internet.

 

 

PERSONAL PROFILE:-

 

Father’s Name                                 :        Lt.S K Ojha

Address                                             :        180 M G Road, 4th Floor,

                                                            :        Kolkata-700000

Date of Birth                                    :        10^th February 1988.

Marital Status                                  :        Married

Languages Known                          :        English, Hindi & Bengali.

Hobbies                                             :        Listening Music.

Nationality                                       :        Indian.

 

 

 

EXPREANCE:-                                                                  

 

 

Working with ABC BPO (ABC PROCESS) Oct, 2009 to Feb, 2012 

 

Designation:-Executive-Operation (11 months)

 

Key Accomplishments:

 

• Handling customer of prepaid of ABC (KOLKATA & ROWB).
• Meet the Difficulties of customer queries.
• Motivating existing customers to use new & upcoming VAs.
• Achieving all types of targets.
• Handling the GPRS help desk.
• Handling the higher escalation calls. & 3G enquiry calls.

 

Designation:- Non-Calling Agent (18 months)

 

Key Accomplishments:

 

• Handling the higher escalation calls.
• Take Responsibility of enter floor.
• Meet in daily service level and Answering level.
• Meet in floor AHT.
• Break Management.
• People Management.

 

 

Working with ABC BPO (ABC PROCESS) March, 2012 to Oct, 2012

                   

 Designation: Team Leader.

 

Key Accomplishments:

 

·         Handling a team of 28 Agent’s.

·         Meet the Team, Shrinkages and Attrition.

·         Meet the team login hours, AHT and Quality.

·         Take Responsibility of enter floor.

·         People Management.

·         Break Management

·         Meet in floor AHT

• Meet in daily service level and Answering level.
• Achieving all types of targets.

 

 

 

Working with ABC (ABC Process) Oct, 2012 to till date

 

Designation: Spoke Officer.

 

Key Accomplishments:

 

• Verify customer documents.
• Activated customer’s Prepaid new connection.
• Prepare daily MIS.
• Handling Distributor & Customer queries.
• Activation withing TAT.

·         People Management.

·         Training to distributor and channel partner.

·         Escalate any Issue & resolved.

 

 

 

Thanks & Regards,

 

Sameer Ojha

 

+91 9000000000

+91 8000000000

 

Mail: - sameer@abc.com